Receptionist
Job Purpose
This position is responsible for processing in PetPoint all animal intakes and outcomes at the Adoption Centre three days a week (Saturday, Sunday and Monday). All phone calls come through the reception desk, as well as faxes and emails on a wide variety of situations. The person at this point is the first face of the FSPCA for visitors, and is responsible for welcoming the public and seeing that their needs are met in a timely and pleasant fashion regardless how difficult the situation may be.
Duties and Responsibilities
Welcoming the Public
- Greeting all visitors
- Assessing their needs through non-judgemental questioning, and finding the proper person/persons to meet them
Answering phone/emails
- Assessing the issue through non-judgemental questioning
- Accurate information gathering of the pertinent facts
- Directing the concern to the proper person whether by taking a message or directly.
- Making sure all Vet information is relayed to the supervisors
- Taking lost pet reports accurately – also checking our recent intake for those who call about a lost pet.
Taking donations
- Accepting and expressing adequate appreciation for all donations whether financial or other (animal care items).
- Having sometimes difficult/emotional discussions with people who need to talk about a deceased pet.
Meeting the needs of Animal Care Workers
- Making call to vets as required to give or get information about an animal
- Contacting adopters about their applications – sometimes difficult
- Calling landlords for adoption approval
Qualifications
Excellent interpersonal skills
Organizational skills
Exceptional problem-solving skills
Knowledge of Word and Excel
Ability to work in a fast-paced environment without losing the thread
Customer service
Dealing with difficult sometimes highly emotional clients/public
Fluency in both official languages is considered a bonus
Working Conditions
This position is one that requires concentration in a sometimes fast-paced work environment. It also requires the ability to prioritize tasks on the fly and change planned work as new demands arise. Flexibility is a must.
Physical/Emotional Requirements
While this job is not physically demanding in the sense that heavy lifting is required, it does call for the ability to move quickly when necessary. It is not a sedentary job.
As for the emotional component, the applicant must be a confident person with the ability to express her/himself assertively when necessary but with the empathy necessary when dealing with matters surrounding animals and their welfare.
There is also the need to be able to recover quickly from very stressful and unpleasant interactions with the public who can put unreasonable expectations on the person who has to say no.
Please email cover letter and resume to annette@frederictonspca.ca or drop off at the Adoption Centre, 165 Hilton Rd., Fredericton, by Monday, Sept. 25, 2017. No phone calls please.
Animal Care Worker
Job Purpose
This position is one of maintaining a safe, sanitary facility for animals in our care. The workers at this level are responsible for the health, nutrition, housing and enrichment needs of the animals on a daily basis.
Duties and Responsibilities
Cleaning
- Cleaning/disinfectin g all animal areas daily
- Keeping public areas clean and disinfected
- Washing/disinfecting dishes and litter boxes
- Laundry
- Re-stocking rooms with fresh laundry, litter, and toys, newspapers
Animal care
- Ensuring each animal has adequate food & water throughout the day
- Walking dogs and/or enriching cats
- Reporting any potential problems with health or comfort of animals to the supervisor as observed
- Maintaining accurate records for each animal’s daily activity
Qualifications
- Demonstrated animal care knowledge
- Ability to work with others as a team member
- Customer Service/Communication Skills
- Ability to work in a fast-paced environment
- Calm demeanor around animals who are sometimes in distress
- Good problem solving skills
- Fluency in both official languages is considered a bonus
Working Conditions
This position requires consistent attendance and punctuality. It is not in any way a glamorous job, but one that is vital to the health of the animals and the daily operations of the FSPCA.
Physical/Emotional Requirements
This job is one requiring physical strength and stamina in order to complete the daily cleaning tasks required. There is also lifting required (heavy litter and food bags).
A measure of stress tolerance as well as emotional flexibility is also required whenever dealing with animals and the situations surrounding their surrender and adoption. The applicant would have to be cognizant of his/her own emotions and able to express them constructively.
Please send cover letter and resume by email to annette@frederictonspca.ca or drop in to the Adoption Centre, 165 Hilton Rd., Fredericton, by Monday, Sept. 25, 2017. No phone call please.
